There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a support ticket system. It’s the easiest communication method for several reasons. In the event that no help desk support team representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy ‘n’ paste extensive bits of info without needing to worry about spelling mistakes, and in case a particular issue requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments written by the other one. The downside of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, which goes to say that if you have to provide information or to adhere to directions, you’ll have to use at least two different systems and this number could rise in case you wish to manage a handful of domain names. Furthermore, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we’re using with our cloud plans is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember different log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in a single location. So, in case you’ve got a question or face an obstacle, you can get in touch with our help desk support team members momentarily. Our ticketing system offers a smart search option. This means that even if you’ve sent a multitude of tickets through the years, you’ll be able to find the one that you want easily. In addition, you can check knowledge base guides to solving common issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the idea that you should be able to manage everything related to your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or confront a complication, you can touch base with our tech support team members on the spur of the moment without the need to sign in to some other system. You can browse your files or check various settings in your account while submitting a new ticket or reading the reply to an old one. If you’ve got plenty of tickets and you’d like to find a specific one, you can make use of the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply in no more than sixty minutes regardless of the essence of your query or problem.