A live chat is one of the several channels of communication provided by some hosting providers as a part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word in comparison to a phone call with a representative. What's more, when the problem that you experience requires some time to be investigated and dealt with, you are able to do something different at the same time instead of just waiting, as you'd have to do when you call. You can also use a live chat assistance service for free provided that you have Internet accessibility even if your website hosting provider is based in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we supply live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the cloud plans that we offer if you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech issues you'll need to open a trouble ticket to our tech support team, since such issues require additional time to be dealt with, you can still contact us through our live chat for some tech information. For instance, we will assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you time and effort. Even if our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with our semi-dedicated plans, you are able to get the replies for any questions you may have or have numerous issues dealt with quickly. Our chat service is available each and every day, therefore you are able to get in touch with a representative even on weekends and holidays. In the event that you're unsure which package is better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on our live chat before buying anything. If you are an existing customer, you will be able to receive more details about billing issues, account settings and a number of common tech problems you may have, for instance if you are unable to install an e-mail account in a client on your personal computer. The live chat can save you plenty of time regardless where you are or when you contact us.