Should you ever encounter a problem with your website and be incapable of taking care of it, ask the hosting provider’s client service staff to assist you to get the site back online. A timely solution would be the perfect scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you’re doing business with a hosting reseller. Even if the problem can be sorted out easily, your website may not function correctly or may not be accessible whatsoever for an extended stretch of time, so you may lose prospective customers because it’s highly unlikely that anybody would be willing to return to an out-of-order website. Thus, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed fashion. If an app update doesn’t go smoothly or if you delete something mistakenly, for example, the website should be fixed speedily in order to avoid elongated unavailability.

One-Hour Response Guarantee in Cloud Hosting

If you are using one of our cloud plans and you’ve got a query or run into some obstacle, you can get in touch with us 24-7 by submitting a ticket or by sending an e-mail and we will make certain that you receive a response in less than an hour. If the issue can be solved, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we will provide you with all the needed info – what settings to check, what workable solutions to try out, and so on. Usually, you will get an answer within less than 30 minutes, which suggests that waiting around for hours on end or even for more than a day to receive assistance is something unthinkable. Our 60-minute response time guarantee is valid for any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support staff reps will be at your disposal all the time and they will respond to any support ticket that you submit from our hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you have a generic enquiry connected to your semi-dedicated server or you come across a certain problem and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24 hours a day to tackle any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will solve it before we reply, which implies that you will not have to wait around for hours or even days while the problem continues. If there’s something that you have to do on your end, we’ll supply you with the needed info – what possible solutions to try, what steps to take, etc.