If you have ever had a cloud hosting account in the past or you have dealt with any other online service, you are probably aware from your own experience that for certain things it is better to talk to a live person on the telephone rather than exchange support tickets or email messages. If you'd like to find out more about a service before you decide to order it or in case something small-scale has to be done, for example, it will be much easier and a lot faster to do it live. When you can seek the advice of representatives over the phone, it's also very likely that you are using the services of a real hosting supplier, not a reseller. The type of support that you will get by phone varies between different providers - from standard matters to professional technical support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complex technical issues are resolved through e-mail and / or tickets.

Phone Support in Cloud Hosting

We know that being able to communicate with a live agent is rather important, so we have three support lines around the globe (UK, USA and Australia) and you can get in touch with us over the phone for fourteen hours every day. In case you consider acquiring one of our cloud plans, for example, you'll be able to call us and learn more about our solutions before placing your order in order to ensure that we do cover all the system requirements for your web sites. Following the order, you can contact us about any sales and billing troubles you may have, or receive any type of general or basic tech information that you need. We have aimed to find the balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours per day as part of the support services for each semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such a problem, but for all of your general, billing or minor tech issues you can always call us and we'll assist you in a timely manner in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you are able to get any other general info on our semi-dedicated solutions. We now have local numbers in the USA, Great Britain and Australia along with a worldwide number, so that you are able to call the one which is nearer to where you live.