The accessibility to the customer and technical support that a cloud hosting company offers can tell you a lot for the services they provide as well. If you can use just email messages or tickets, you have most likely come across some reseller not the actual web hosting provider. When this is the case, you'll probably have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true website hosting company for further help. When the provider offers various means of communication with quick response time available at any time, they're most likely the top provider, not just a reseller. So you'll get prompt assistance and high quality support since they'll have immediate access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to have the option to get hold of your web hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and tech support for our cloud plans. Even if you are not our client yet and you have questions, we can assist you promptly and give you the necessary information, to give you the choice to make the very best decision when you buy a new website hosting account. We are available twenty-four seven, including holidays and weekends, and we supply various options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of telephone numbers worldwide, so you are able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days to receive support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to get timely support, especially if your website is not working properly for whatever reason. All of our semi-dedicated plans feature 24/7 customer and tech support, so in case something comes up, you will be able to use several ways to get in touch with us - phone line with multiple local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic issues, so that if you don't have an account yet, for instance, you'll be able to get more details for our solutions, or we will help you with less demanding technical matters. The other two options are for solely tech troubles or anything which is more time-consuming as it's easier to track the correspondence between you and our technical support team. The guaranteed max reply time for them is only 1 hour, the regular one - 15-20 min, therefore you won't need to wait for an entire day so as to get assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

When you use our VPS plans, you'll never need to wait for more than 1 hour to get support for any kind of issue that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support crew. In addition, we have local phone numbers in a number of countries globally and a live chat service where we will assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various methods of communication, so no matter what your question or issue is, there'll always be somebody to help you out right away. If you need assistance with third-party software, that you cannot set up or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through our company, you're able to contact us at any time using a number of channels and the max time that you'll have to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To contact us about a technical matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to learn more about our services before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the world. In case you need support for third-party software that you cannot deploy or manage effectively, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.