Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • All your help requests will be dealt with within maximum sixty minutes after the trouble ticket or e–mail is submitted. If your issue requires additional assistance from a system administrator, we will forward the ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for discovering a solution. Furthermore if you order the Managed Services package, any of the server management tasks included there will be performed whenever you like.

  • Top quality support service

  • A Top–Notch Client Care Service

  • We’ll be online for you 24/7 to reply to any inquiries that you may have connected to our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need assistance handling server admin tasks, you can check out our Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan is equipped with our free–of–cost Hosting Control Panel, which boasts a detailed knowledge base and a selection of how–to video tutorials. Whenever you require help while working with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.